My experience
I originally applied to Remote Leverage as a candidate hoping to be placed with a U.S. company, but instead I was hired internally to work in tech support. It didn't take long to see serious problems within the company.
The environment was extremely disorganized. Processes constantly changed, communication was poor, and employees were often left guessing what was expected of them. What stood out most was how people were treated. Many of the workers were from South America, and there was a culture of fear where employees worried daily about losing their jobs.
I witnessed people being called “dumb” or told they weren't smart enough when mistakes happened. Employees were sometimes fired with little warning, and in some cases people were terminated only days after being hired. Firings often seemed sudden and inconsistent, creating an atmosphere where everyone felt they could be next.
Instead of investing in training and support, management frequently relied on pressure and intimidation. The high turnover and constant threat of termination made it difficult for employees to feel secure or do their best work. From my experience, the company's biggest issue wasn't a lack of talent — it was how people were treated.